TQM EFQM Total Quality Management Self-Assessment E-Learning SEVAQ Questionnaire
Institute of Information Theories and Applications FOI ITHEA
Organizations are seeking new, integrated systems that enable rapid changes through early
identification of opportunities and problems, tracking of progress against plans, flexible allocation of resources to
achieve goals, and consistent operations. Total Quality Management (TQM) is an overall business strategy. It
means that all activities of the company will be focused on satisfying all stakeholders of the company. TQM can
be realised by using the EFQM model. The EFQM model is a tool that organizations may use as a framework for
self-evaluation that enables an organization to identify its strengths and areas for improvement and the extent to
which its operations and results are in line with the characteristics of an excellent organization. We focus on a
training organisation or to the learning department of an organization. So we are limiting the EFQM model to the
training /learning activities. We can apply EFQM perfect on the level of an activity (business line) of a company.
We selected the main criteria for which the learner can play the role of assessor. So only three main criteria left:
the enabling resources, the enabling processes and the (learning) results for the learner. We limited the last one
to “learning results” based on the Kirkpatrick model.